Order Tracking Information:
Since the Family Garden Trains(tm) web site was founded in 1999, readers have been asking us where they can get the kinds of trains we discuss in our articles. In October, 2004, we started creating a series of "Buyers' Guides" featuring the kind of products folks were most likely to need when they first started out. By November, 2004, the demand for Christmas Trains was so high that we added the Big Christmas Train(tm) site, which focuses on holiday and display railroads. At any given time, we are now showing something like 200 different carefully-chosen products from about fifteen suppliers, and we've become the closest thing that the Internet has for a "reference book" for several kinds of trains.
Hawthorne Village, Bradford Exchange, or Collectibles Today - If you ordered a Hawthorne Village product, please find a copy of your order or invoice and go to the Bradford Exchange Contact Page or call the Bradford Exchange customer service phone number: 1-866-907-3607. In Canada, call 1-866-285-0932. (This used to be called "Collectibles Today," in case you wondered.)
If you are NOT in North America, try contacting the Bradford Exchange office in your country or region. Bradford Exchange does not carry the same products in every country, but they may be able to help you with questions.
|Orders Through Amazon.com - We also link to Amazon.com for several Bachmann, AristoCraft, and Lionel products. Amazon, in turn, often links to other suppliers, but Amazon reports on shipping information no matter which supplier they use, as long as you go through their store front. An example Amazon product page is shown to the right, in case it helps jog your memory. If you bought a product through Amazon, go to the page you used to order the product, look at the lower left corner for a box labeled "Where's My Stuff?" and click on the words "recent orders."|
|Trainz supplies Lionel and some other products, including Bachmann and AristoCraft trains. If you recall clicking on a page that looks like the one at the right, you probably ordered your product from Trainz. Their customer service contact page is at http://support.trainz.com/. Their customer service phone # is 1-866-285-5840 Mon-Fri 9a-5p Eastern Time.|
|Boscov's is a department store that sold a few Bachmann Large Scale trains in November of 2006. If you bought a train from Boscov's, click on the words "Great Customer Service" on the lower left part of the page, or call 1-800-284-8155.|
Other Lionel? Suppliers
Lionel sells its products through many other channels, including mail-order department stores. Several of these carry only a few trains, but we link to them to give you more chances to find the products you want. If you have ordered a Lionel train, and you didn't get it from TrainDiscounts or Amazon.com, click on the link below to see the page of suppliers we currently list for Lionel trains.
Please Keep Us in the Loop
Please use the form below to let us know how else we can help. The only information we have to have is your name, your e-mail address, and as much as you can tell us about the product(s) you ordered. Of course, if you want to occasionally receive e-mail announcements or "US mail" garden train product catalogs in the mail, add your mailing address to the following form. We will not sell or give this information to anyone else, but if a manufacturer gives us materials to send out to our readers, we will forward them to you.
Again, please contact us with any questions about this, and feel free to add any comments in the comment box below.
Thanks, and happy railroading,
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Note: Family Garden TrainsTM, Garden Train StoreTM, Big Christmas TrainsTM, BIG Indoor TrainsTM, and BIG Train StoreTM are trademarks of Breakthrough Communications (www.btcomm.com). All information, data, text, and illustrations on this web site are Copyright (c) 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 by Paul D. Race. Reuse or republication without prior written permission is specifically
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