Big Indoor Trains™ Contact Page

Big Indoor Trains - A collection of 'how-to' articles for people using big trains indoors. This photo is of a Christmas, 2006 display railroad in downtown Dayton. Click for a bigger picture.

Big Indoor Trains™ was started in early 2007 to answer questions about using big trains indoors, especially with Collectible Villages and other uses that fall outside the scope of traditional model railroading. Since then, folks have been asking us lots of questions about On30, O gauge, and many other kinds of indoor trains and towns. This page is to help us answer your questions more effectively.
For more information, contact us through:
Breakthrough Communications
4923 W. National Rd.
Springfield OH 45504

Or type your name, e-mail address, and message into the following form. In case you wondered, no salesman will call, and your contact information will not be given to anyone else under any circumstances. But it would help us plan future products and maybe even answer your question better if you'd help with a handful of survey questions, too.

Do you Need the Order Tracking Pages Instead? Note: I don't sell trains, I only review and occasionally accept advertising for products I believe in. So I can usually answer questions about the quality or size of the product, but I can't answer questions about orders. If you have questions about an order you placed with one of our recommended suppliers, please check the links below:

If you ordered a Hawthorne Village product, please find a copy of your order or invoice and go to the Bradford Exchange Contact Page or call the Bradford Exchange customer service phone number: 1-866-907-3607. In Canada, call 1-866-285-0932. (This used to be called "Collectibles Today," in case you wondered.)
If you ordered a Lionel product, the best place to start is on the Lionel Order Tracking page.
If you ordered any other product, including Bachmann, Hawthorne Village, and AristoCraft, please go to the general Order Tracking page.

For all other questions, concerns, suggestions, etc., please use the form below.

Note for Real People Who Want to Sign Up Sadly, every week dozens of spammers and jokesters fill out this form thinking that somehow their unwelcome advertisements or content will show up on my site (they don't). Some of those fake request from spammers even come with real people's e-mails attached - they've harvested someone else's address book so their requests would look legit. So I'm now asking people who want to subscribe to our newsletters to supply their real full name and some information about themselves and/or their hobby so we know it's it's not just a random spam attempt. You can check off boxes that apply to you (I can tell if a real hobbyist does this), and/or you can add a comment about trains or related hobbies. Considering how much personal information I've shared over the years on these web pages, I don't think that's asking too much. Again, NONE of your personal information will every be revealed, sold, traded, or used in any way except for me to have a better idea of who my readers are.

Update for 2010 - Before this year when someone signed up with no information to speak of, I used to e-mail them back and ask them to verify the request. As often than not, they had never heard of us - some spammer had just used their e-mail address in a vain attempt to hack our site. Unfortunately, that kind of followup on our part meant that we spend hours following up on would-be hackers that we could have spent helping out real people with real questions.

So, sadly, if you attempt to sign up with no information to speak of, we will probably delete your request without even getting back to you. I heartily apologize for any inconvenience, but the fake sign-up requests have gotten out of control at our end, and we want to devote our attention to real people with real questions.

Thanks, and happy railroading,

Paul Race

Big Indoor Trains™

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What kinds(s) of Big Indoor trains are you interested in? (Optional, check all that apply)

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or Undecided On30 Scale
Model
Trains Hawthorne
Village
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0 Gauge
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Model
Trains Other

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Do you have any model or collectible trains now? (Optional, check all that apply)

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O
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If you have a Big Indoor train now, how many years have you been setting it up? (Optional)

Under 1 Year 1-3 Years 3-5 Years 6-10 Years 10-15 Years 15-20 Years 20-30 Years Over 30 Years

Please Enter Your Comments or Questions

*Note: Unfortunately, in addition to the many reader questions we answer every month, we get a certain number of questions and signups from people whose systems are set to block our e-mails automatically. If you use a system that rejects e-mails from all unknown senders, please let us know in the comment area how you've made provision for our e-mails to get to you without us having to jump through hoops. Thanks - Paul &c

To return to the Big Indoor Trains™ Home Page, click here.

To return to the Big Christmas Trains™ Home Page, click here.

To return to the Family Garden Trains™ Home Page, click here.

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Note: Big Indoor Trains(tm), Family Garden Trains(tm), Big Train Store(tm), Garden Train Store(tm), and Big Christmas Trains(tm) are trademarks of Breakthrough Communications(tm) (www.btcomm.com). All information, data, text, and illustrations on this web site are Copyright (c) 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 by Paul D. Race. Reuse or republication without prior written permission is specifically forbidden.

For more information, please contact me